Emotional intelligence at work: what is it and how to apply

Knowing how to apply emotional intelligence at work is one of the main skills that a leader must display. Understanding how to read a situation and act accordingly, seeking the best way to address others, is crucial when building high-performance work environments and teams. This skill is becoming increasingly important today, where the great competitiveness in the market requires professionals to not only have the necessary technical knowledge, but also to possess capabilities such as empathy, adaptability and resolution to better understand your team members, know how to relate to them and be able to identify their needs to achieve better communication and greater productivity. Do you want to know what emotional intelligence at work consists of and what its importance is for the good daily performance of teams? Keep reading. cta text What is emotional intelligence at work? Emotional intelligence at work refers to the ability to recognize, understand and manage our own emotions, as well as the emotions of others, in the work environment. That is, it involves being aware of our emotions and how they affect our behavior and decisions at work.



According to Daniel Goleman, psychologist and promoter of the concept of emotional intelligence , emotional intelligence at work is made up of: Emotional self-awareness or knowledge of our emotions and how they influence us to, for example, know how and when our best moment to make decisions is. Emotional self-control or self-regulation , which allows us to reflect on our emotions and master them. Self-motivation or focusing emotions on objectives and goals that motivate Europe Mobile Number List us and benefit us. Empathyto establish links in interpersonal relationships. Interpersonal relationships or social skills , which can contribute to our personal well-being and impact good work performance. importance of emotional intelligence at work What is the importance of emotional intelligence at work? Examples Daniel Goleman himself explains that, despite popular belief, intellectual intelligence (IQ) only represents 20% of a person's success; the other 80% is given to emotional intelligence (EI). And the objective of emotional intelligence at work is not to control our emotions, but to know how to handle situations in which uncontrollable emotions appear in order to be able to make rational decisions, something essential to effectively manage a group of people.







There are techniques and strategies that allow us to reflect and think about which is the best option. Given its importance in the workplace, emotional intelligence at work has become one of the most valued skills of 21st century leaders, in any field and context. In fact, today, we find several CEOs and senior managers who show how essential it is to possess this skill to lead successfully. The former CEO of the technology company Xerox , Anne Mulcahy , took over during a difficult period for the organization. At the time, the company was experiencing a notable decline in sales, leading to increasing levels of mistrust both inside and outside the company. To take charge of the problem, Mulcahy paid attention to the needs of his employees and encouraged collaboration among them , which generated greater trust in the teams and increased productivity . What did this movement translate into in the long run? The company regained its competitiveness and its number of sales. Another great example of emotional intelligence at work is Indra Nooyi , former CEO of Pepsi. Indra sent thank you notes to the parents of her executives . This action caused an incredible feeling of satisfaction and happiness among her employees , and some even declared that it was the best thing that had ever happened to them.